General Questions

We recommend that you order your test-kit around 7 days before you want to use it.

We have two options for you to choose from:

Free standard delivery included within the price of your test-kit which will be delivered within 2-3 days when you have placed your order before midday (BST) between Monday to Friday.

Express delivery with DPD takes 1-2 days when you have placed your order before midday (BST) between Monday to Thursday. All orders placed between Thursday at 12pm and Sunday will be delivered by the following Tuesday. 

Klarity are not liable for any errors made by our courier partners and can’t be held liable for delays in delivery or lost or damaged parcels. For both options you will receive a tracking number and link to track your package, these delivery times. For more details related to delivery. Click here.

Before you travel, please check the rules and follow the advice for the country that you are travelling to. Travel regulations are subject to change, therefore please keep up to date with the Government’s advice regarding travel. Click to find out about your particular destination’s requirements. Remember to include any countries you are passing through during transfers. If in doubt, please do contact the airline or travel operator you’re travelling with and ask about their particular requirements.

 

Additional information site:

 

Sherpa: https://apply.joinsherpa.com/travel-restrictions

Due to the changing regulations, Klarity does not recommend which tests you need to purchase.

In England and Wales, your vaccination status can be proven through using the NHS Covid pass in either a digital version using the NHS app or paper form.

Only the PCR swab self-tests can detect all known variants of the virus. Rapid Antigen Tests do not detect any variants; this test only detects if you have the virus at the time of testing.

At Klarity we provide two types of tests: 



  1. COVID-19 RT-PCR (Polymerase Chain Reaction) test using the self-test swab.

 

  1. Rapid Antigen Test (lateral flow) which is a reliable immunological method (chromatographic immunoassay) for the detection of a specific SARS-CoV-2 Antigens (COVID-19).

All our tests are CE marked and meet the minimum requirements for sensitivity and specificity set by each country.

 

COVID-19 (SARS-Cov-2) Rapid Antigen (lateral flow) test. Sensitivity 97.58%, specificity 100%. Manufactured by Jiangsu Diagnostics Biotechnology Co.,Ltd.

 

Genesig Real-Time PCR Coronavirus – CE IVD kit – (COVID-19) (product: Z-Path-COVID-19-CE).

Klarity only uses tests that have been approved by the US FDA, have a CE mark in accordance with EU guidelines or are approved by a local authority. In order for the test to give a correct result, it is essential to follow the instructions of the healthcare professional during the appointment or by following the step-by-step instruction guide received with your test-kit.

In the UK From Monday 16th August, those who are fully vaccinated will no longer be legally required to self-isolate if they are identified as a close contact with a positive COVID-19 case. It is advised to take a PCR test as soon as possible to check if you have the virus. Please look on the government website for more information on what to do as these rules may change.

Please take a photo of your test-kit and send it to [email protected], so we can send you a replacement.

Please contact our customer service via [email protected], so we can look into this for you and help.

Unfortunately, the only solution for user errors is to order a new test-kit. 

Yes, rapid antigen tests certificates can be issued every day of the week between 08:00-19:00 

 

For PCR test certificates, they can be issued every day of the week, however, please keep in mind that Royal Mail operates on a traditional schedule of Monday to Saturday and does not traditionally deliver on Sundays. Please check the collection times at your nearest Royal Mail priority post box. You need to post your test-kit no later than 1 hour before the last collection. 

No, all our tests are taken within the comfort of your home or travel accommodation. A healthcare professional can guide you through the step-by-step testing process online. All you need is a working internet and a device such as a smartphone/tablet to attend your appointment.

Klarity App

Yes, it is mandatory that you download the Klarity app. Failure to do so will result in a invaild test and no certificate will be issued. 

 

For Android users please download the app here.

 

For iOS user please download the app here

No, you will need to download the Klarity app and complete the steps within the app. Failure to do so will result in an invalid test and no certificate will be issued. 

After you have placed your order you will receive an email which includes information about where to download the Klarity app and also your login credentials. the mobile number associated with your order.

Currently, the password will remain as the one we issued you when you made your purchase.

Please go to the web application and login using the same credentials to upload here: https://web.getklarity.io

 

If you are unsuccessful, please email [email protected] for more help.

Online Appointments

Yes, the online appointments can also be booked on Saturdays, Sundays and Public Holidays (08:00-19:00 British Summer Time).

Login to the Klarity app and click on “My Appointment and Tests”. Please cancel your existing appointment here and book a new appointment.

Fit-to-fly Certificate

You need to use the Klarity app and follow the steps in order to receive your certificate. Failure to complete the necessary steps will result in a certificate not being produced.

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

Our trilingual certificate (German / English / Spanish) will be sent to you as a PDF via email. The certificate will also be uploaded to your Klarity app.

*You need to use the Klarity app and follow the steps in order to receive your certificate.

PCR Test

Your sample can take up to 24 hours to reach the laboratory and a maximum of another 24 hours for you to receive your certificate. Please check the collection times at your nearest Royal Mail priority postbox. You need to post your test-kit no later than 1 hour before the last collection.

Rapid Antigen Test

A Basic and Standard Rapid Antigen Test certificate takes up to 60 minutes to be sent to you (08:00-20:00). A Premium Rapid Antigen Test certificate will be issued to you during your appointment with the healthcare professional. In all cases the certificate will be uploaded to your Klarity app and sent as a PDF via email.

*You need to use the Klarity app and follow the steps in order to receive your certificate.

For a PCR test you are required to do this within the first 24 hours of your 72 hour time period. 

Please note that this test will need to be posted back to our lab for analysis using the prepaid postal box that your test-kit arrived in. 

For a Rapid Antigen test results take 15 minutes after having taken your test, this test should be performed within 48 hours before you travel.

About Our Rapid Antigen Tests

*You need to use the Klarity app and follow the steps in order to receive your certificate.

Basic Antigen Test

1. Login to the Klarity app - Use the mobile number associated with your order and the password that was sent via email.
2. Click on “My Appointments and Tests"
3. Select Basic Antigen Test
4. Follow the instructions provided in the app

If you have purchased a Standard or a Premium Antigen Test, please book your appointment in the app and attend 10 minutes prior to your appointment. A healthcare professional will guide you through the testing process. You will need a smartphone/tablet with a stable internet connection to perform the test.

Standard Antigen Test

1. Login to the Klarity app - Use the mobile number associated with your order and the password that was sent via email.
2. Click on “My Appointments and Tests”
3. Select Standard Antigen Test
4. Follow the instructions provided in the app

Premium Antigen Test

1.Login to the Klarity app - Use the mobile number associated with your order and the password that was sent via email.
2. Click on “My Appointments and Tests”
3. Select Premium Antigen Test
4. Follow the instructions provided in the app

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

No, once you have collected your test sample and followed the instructions it will take up to 60 minutes to receive your certificate (08:00-20:00) for Basic and Standard Antigen Tests. The health professional will issue your certificate during your online consultation if you have purchased a Premium Antigen Test.

About Our PCR Tests

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

Step 1: Please download the Klarity app. An email and text have been sent to you after you made your purchase on how to download the app.

 

Step 2: Login to the Klarity app using the credentials that were sent via email. Use the mobile number you used to purchase your test-kit. 

Step 3: Once you have logged-in click on “My Appointments and Tests” and follow the steps on how to perform the test.

Step 4: Please add the required information requested on each section such as your 13-digit barcode number located on your swab stick. This starts with 5 000.

Step 5: After you have collected your sample and submitted the information on your app, please pack your test-kit into the prepaid postal box and post this in your nearest Priority Royal Mail post box.

Please note for a Premium PCR test you will need to book an online consultation with one of our healthcare professionals. Please book your appointment in the app and attend 10 minutes prior to your appointment. A healthcare professional will guide you through the testing process. You will need a smartphone/tablet with a stable internet connection to perform the test.

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

Firstly, please check the collection times at your nearest Priority Royal Mail post box. You need to post your test-kit no later than 1 hour before the last collection. You can find your nearest Priority Royal Mail post box here.

 

Once you have collected your test sample, seal it into the biohazard bag and pack it into the prepaid postal box that arrived with your test-kit. Please ensure that before you ship your postal box that you record your 13-character Royal Mail barcode within the Klarity app, this ends in GB. 

 

Example of Royal Mail barcode reference: ST 1234 5678 9GB

Your test-kit can take up to 24 hours to reach our lab and a maximum of an additional 24 hours for you to receive your certificate. Please be aware Royal Mail operates on a traditional schedule of Monday to Saturday and does not traditionally deliver on Sundays. Please check the collection times at your nearest Priority Royal Mail postbox. You need to post your test-kit no later than 1 hour before the last collection.

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

Yes, you can take your PCR test in the comfort of your home or travel accommodation. You can choose to take the test with the help of a healthcare professional via our online consultations which you can attend from your smartphone/tablet. You will then need to send your test-kit by post to our laboratory using our prepaid postal box that you would have received in your test package. 

 

Your test-kit can take up to 24 hours to reach our lab and a maximum of an additional 24 hours for you to receive your certificate. Please be aware the Royal Mail operates on a traditional schedule of Monday to Saturday and does not traditionally deliver on Sundays. Please check the collection times at your nearest Priority Royal Mail post box. You need to post your test-kit no later than 1 hour before the last collection. 

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

For some countries you may be required to do a PCR test, however, not all countries require you to take a PCR test within 72 hours of travel. Please check the Government website to ensure you order the correct tests.

 

Additional Websites: 

https://apply.joinsherpa.com/travel-restrictions

 *You need to use the Klarity app and follow the steps in order to receive your certificate.

 

No, for returning back to the UK you can use a Rapid Antigen Test (Lateral flow) within 48 hours before you travel. At Klarity you can purchase your test-kit before you leave the UK and can pack your test-kit in your suitcase. With our 3 different Rapid Antigen testing packages you can perform your test in the comfort of your hotel or travel accommodation.

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

After you have posted your test-kit this can take up to 24 hours to reach our lab and a maximum of an additional 24 hours for you to receive your certificate. 

 

Please be aware that the Royal Mail operates on a traditional schedule of Monday to Saturday and does not traditionally deliver on Sundays. Please check the collection times at your nearest Priority Royal Mail post box. You need to post your test-kit no later than 1 hour before the last collection. 

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

After you have placed your order and received a confirmation email your test-kit will be packed and ready to ship. Please check your email to ensure you have purchased the correct test kits and provided the correct delivery address.

 

Depending on the shipping method you selected at checkout:

Free standard delivery with Hermes takes 2-3 days when you have placed your order before midday (British Summer Time) Monday to Friday.

Express delivery with DPD takes 1-2 days when you have placed your order before midday (British Summer Time) Monday to Thursday.

*You need to use the Klarity app and follow the steps in order to receive your certificate.

 

A Day 2 test is the minimum requirement that is needed once you have returned back from your trip. From the 19th July those travelling back from an amber list country and are fully vaccinated now only require a Day 2 test and don’t need to be quarantined for 10 days. 

 

A Day 2 test is always a PCR test.

*You need to use the Klarity app and follow the steps in order to receive your certificate

 

Standard PCR Test: Does not include an appointment with a Healthcare Professional online.

Premium PCR Test: Includes an appointment with a Healthcare Professional online. 

After you have purchased your test-kit, please download the Klarity app and login using the credentials provided (sent via email), use the mobile number you used to purchase your tests. Please book an appointment at the time and date that suits you. We strongly advise you do this within the first 24 hours of your 72 hour time window before you travel otherwise there is a risk that you will not receive your certificate in time.

All our PCR test kits come with a prepaid postal box, so you don’t need to worry about more costs of sending the test-kit back to our lab. It is mandatory that you complete all the steps within the Klarity app in order for your test to be valid and for a certificate to be issued to you. 

PCR Instructions can be found here: https://klarity.health/pcr-test-app-instructions/

*You need to use the Klarity app and follow the steps in order to receive your certificate

If you have purchased a Premium PCR, Standard Antigen or a Premium Antigen test-kit please book your appointment for your online consultation with one of our healthcare professionals in the app. 

To book your appointment download the Klarity app – after you purchase your test-kit an email and text will be sent on how to download and login to the app. Once you have logged in to the app click on “My Appointments and Tests” and book your appointment.

You will need a smartphone/tablet with a stable internet connection.

Premium PCR Test: 

  1. Login to the Klarity app- Use the mobile number associated with your order and the password that was sent via email 
  2. Click on “My Appointments and Tests”
  3. Select Premium PCR Test
  4. Follow the instructions provided in the app

Standard PCR Test: 

  1. Login to the Klarity app- Use the mobile number associated with your order and the password that was sent via email 
  2. Click on “My Appointments and Tests”
  3. Select Standard PCR Test
  4. Follow the instructions provided in the app

All our PCR test kits come with a prepaid postal box, so you don’t need to worry about more costs of sending the test-kit back to our lab.

*You need to use the Klarity app and follow the steps in order to receive your certificate

 

The best way to ensure to get the fastest results is to:

 

1) Collect your test sample within the first 24 hours of your 72 hour time window. 

2) Submit all the required information in the Klarity app. 

3) Find your nearest Priority Royal Mail post box

4) Check the collection times at your nearest priority Royal Mail post box. You need to post your test-kit no later than 1 hour before the last collection. 

5) Please ensure that before you ship your test-kit that within the Klarity app you have recorded your 13-character Royal Mail barcode, this ends in GB. This is so you can track your test-kit and see when it arrives at our lab.

Additional Questions

After you fill your own information in the checkout page, you will need to download and login to the app and fill the information for each individual separately. All the orders will be within the  “My Appointments and Tests” page. You will be guided through the process within the Klarity app.

You will need to use the same login details as the person that ordered the test-kits. However, users will have to access their “My Appointments and Tests” one at a time. 

Disclaimer: All information regarding COVID-19 tests has been provided to serve as guidance only. Ultimate responsibility for ensuring all tests meet travel requirements lies with the individual. Klarity cannot be held responsible or liable for for the fit to fly certificate or the advice provided on this website as government guidelines keep changing on a regular basis.