Are the online medical video consultations for the test also offered on weekends and public holidays?

Yes, the video appointments can also be booked on Saturdays, Sundays and public holidays.

I received my test kit. What's next and how does the test work?

As soon as your test kit has arrived please make an appointment for your online medical video consultation in which a healthcare professional will guide you through the test. You will need a computer, laptop or smartphone with a working camera to perform the test.

PCR test: Our medical practitioner will take you through the testing process step-by-step. You will also receive instructions via email on how to send your sample back to the laboratory.

Rapid Antigen test: Our medical practitioner will take you through the testing process step-by-step.  After approximately 15 minutes the result of your test will be visible on the display in the test strip. The principle is just as simple as a pregnancy test. Please make the displayed result visible to the medical professional by holding it in the camera. The result is checked and photographed.

What are the current COVID-19 travel regulations?

At the moment different countries require different types of tests. Because travel regulations are subject to change you should keep up to date with the Government’s advice regarding travel. Also you can find out about your particular destination’s requirements. Remember to include including any countries you are passing through during flight transfers. If in doubt please do contact the airline you’re travelling with and ask about their particular requirements.

How does the COVID-19 PCR test work?

At Klarity we use the latest PCR techniques to look for all current strains of the virus. With the saliva sampling test, a sample of between 1.0ml and 1.5ml of saliva is collected in a cup and forwarded to the laboratory. The mouthwash sampling test sees the individual use a throat rinse solution, which is gargled before being deposited into a cup, from which a specimen is forwarded to the laboratory.

  • COVID-19 PCR Swab Test (PCR-RNA SARS-CoV-2)
  • Non-invasive saliva and mouthwash PCR sampling methods

Can I take the PCR test at home?

You can take a PCR test in the comfort of your home or accommodation with the help of a medical practitioner via our online video conference service which you can use from your mobile device, laptop, desktop computer, etc. You will then need to send the sample via post using our pre-paid envelope that you would have received in the box to our laboratory. We will take 24 to 48 hours to email you your results and valid certificate.

Can Klarity tests detect the new variants of COVID-19?

Yes, our COVID-19 PCR swab tests can detect all known variants of the virus.

Which tests do you provide?

At Klarity we provide two types of tests: COVID-19 RT-PCR (Polymerase Chain Reaction) testing using either the swab or the saliva test method and Antigen test which is a reliable immunological method (chromatographic immunoassay) for the detection of a specific SARS-CoV-2 Antigen (COVID-19).

What exactly is the accreditation of your tests?

All our tests are CE marked, and meet the minimum requirements for sensitivity and specificity set by each country.

How reliable is the test result?

Klarity only uses tests that have been approved by the US FDA, have a CE mark in accordance with EU guidelines or are approved by a local authority. In order for the test to give a correct result, it is essential to follow the instructions of the medical professional during the appointment.

What should I do if someone tests positive for COVID-19?

If you or someone you live with develops COVID-19 symptoms you will need to self-isolate at home along with all the other people who live with you. You should need to arrange to have a test to see if you and all other people who live with you have COVID-19.

When do I have to take the test and how do I get my certificate?

For PCR tests we recommend that you take your test within the first 24 hours from your 72 hour window prior to departing.

Antigen test results take only 15 minutes after having taken your test.

Our trilingual certificate (German / English / Spanish) will be sent to you as a PDF via email. The certificate can also be uploaded to the Klarity app.

What are the current COVID-19 travel regulations?

At the moment different countries require different types of tests. Because travel regulations are subject to change you should keep up to date with the Government’s advice regarding travel. Also you can find out about your particular destination’s requirements. Remember to include including any countries you are passing through during flight transfers. If in doubt please do contact the airline you’re travelling with and ask about their particular requirements.

When should I order my test?

We recommend that you order the test as soon as possible. To ensure you get your tests on time you can only order up to 9 days prior to your flight.

Please note the time slots for shipping:

  • Order Monday to Friday before 1 p.m. (UK) 2 p.m. (Central European Time) and it is usually dispatched the same day
  • Even when there is high demand, our team always tries to meet this deadline. In exceptional cases it may happen that the test cannot be sent until the next working day

The delivery usually takes place within 36 to 72 hours.

Are the online medical video consultations for the test also offered on weekends and public holidays?

Yes, the video appointments can also be booked on Saturdays, Sundays and public holidays.

I received my test kit. What's next and how does the test work?

As soon as your test kit has arrived please make an appointment for your online medical video consultation in which a healthcare professional will guide you through the test. You will need a computer, laptop or smartphone with a working camera to perform the test.

PCR test: Our medical practitioner will take you through the testing process step-by-step. You will also receive instructions via email on how to send your sample back to the laboratory.

Rapid Antigen test: Our medical practitioner will take you through the testing process step-by-step.  After approximately 15 minutes the result of your test will be visible on the display in the test strip. The principle is just as simple as a pregnancy test. Please make the displayed result visible to the medical professional by holding it in the camera. The result is checked and photographed.

Are the online medical video consultations for the test also offered on weekends and public holidays?

Yes, the video appointments can also be booked on Saturdays, Sundays and public holidays.

When should I send my sample to the laboratory?

You can schedule sample collection with our courier company. You will receive instructions via email as well as tracking information.