Please read this important information and ensure you understand and agree to the conditions as outlined here. Please note that tests are for information purposes only and are never a substitute for seeing a doctor – particularly if you have any symptoms. We provide your results and reference ranges only and do not provide any comments on how to interpret your results. Saliva and blood tests must never be relied on to provide a diagnosis or start treatment without the advice of a doctor. It is your responsibility to follow up any of your results with an appropriate health professional. We recommend customers take a PCR test if they receive a positive Antigen test. The antigen certificates show the absence of the Covid-19 virus however antigen tests are indicative and not as exact as a PCR test. Your results will be emailed to you by pdf and will also be available on the Klarity application as soon as they are available. In order to fulfil our turnaround time assurances we are dependent on third party courier services such as Royal Mail, DHL and others. If you have ordered a PCR test, we cannot be held responsible if your sample does not get to our partner laboratory and no refunds will be given for results being delayed for any reason beyond our control, or the sample being lost by one of courier service providers. If you do not receive your test kit please let us know and we will investigate. We do not refund the costs of kits that are not received in our laboratory. You do need to send us your sample on the day that you take it otherwise the sample will likely degrade and not be able to be tested. Occasionally the laboratory is unable to test samples because the sample is too small, or it has deteriorated, clotted or haemolysed. If this happens, we will get in touch by email or phone to give you the option of sending you another kit free of charge.